How can we help?

Open the Size Guide on any product page and compare your measured foot length with our UK and EU conversion chart. Measure both feet and use the longer measurement.

Choose the larger size for a more comfortable fit. You can also message our team on WhatsApp with your foot measurement and preferred style.

Select your colour and size, add the product to your bag, complete your delivery details and tap Send Order on WhatsApp. Send the prepared message to receive confirmation.

An order request is confirmed after our team verifies product availability and sends you a confirmation on WhatsApp.

Payment instructions and available payment methods are shared by the Pellevera team during WhatsApp confirmation. This website does not collect online payments.

Standard delivery typically takes 4–6 business days after order confirmation. Express delivery, where available, usually takes 1–2 business days.

Standard shipping is free on qualifying orders above Rs. 1,999. Any applicable delivery charge is confirmed before payment.

Unworn products may be requested for a size exchange within 7 days of delivery, subject to stock availability and final confirmation by our support team.

Contact us on WhatsApp as soon as possible with your order reference and clear photos of the product and packaging. Our team will guide you through the resolution.

Remove dust with a soft cloth, use an appropriate leather conditioner sparingly and store shoes away from moisture and direct heat.

Use a dry suede brush with gentle strokes. Avoid water and household cleaners. For stains, use a product made specifically for suede.

Yes. Choose your preferred colour and size, then use the WhatsApp button on the product page to contact our team directly.